Last updated: November 2024

Refund Policy

1. Subscription Services

All subscriptions are billed in advance on a monthly or annual basis
Cancellations will immediately stop future billing cycles
You retain access to all features until the end of your current billing period
We do not provide partial refunds for unused subscription time

2. One-Time Purchases

14-day money-back guarantee on all one-time purchases
Full refund available within 14 days of purchase
Refunds are processed to your original payment method
No refunds available after the 14-day period

3. Refund Eligibility

Eligible Cases

Service outages lasting more than 24 hours
Technical issues preventing service access
Billing errors or duplicate charges
Purchases made by mistake (within 24 hours)

Ineligible Cases

Requests after the 14-day refund window
Violations of our terms of service
Partially used services
Accounts suspended for policy violations
"Change of mind" after 14 days

4. How to Request a Refund

Submit a request through our help center
Include your:
- Order/Transaction ID
- Reason for refund
- Any relevant screenshots or details
Expect a response within 1-2 business days

Processing Times

Review and approval: 1-2 business days
Credit card refunds: 5-10 business days
Other payment methods: May vary by provider

5. Technical Issues

If you experience technical problems:

Contact support immediately
Document the issue with screenshots
Allow our team time to investigate and resolve
Refunds or credits may be issued based on severity

6. Policy Updates

We may update this policy at any time. Changes take effect immediately upon posting. Continued use of our services indicates acceptance of any changes.

7. Contact Information

Need help? Reach out to our support team at contact form.

We aim to handle all refund requests fairly and promptly.

Note: This policy was last reviewed and updated in November 2024. Please check back regularly for any updates or changes.